04
Cognition
Normalcy Bias
Crisis Denial.
The article
If
In the face of a true anomaly, the brain defaults to the most "frequent" explanation to save energy. "It's probably just a transient network error," we say as the database corrupts.
Then
“When an error occurs, ask: "If this were the start of a total system collapse, what would the next 10 minutes look like?" If that scares you, investigate now.”
Unless
Pre-mortem / Red Teaming
Source
Disaster psychology literature; widely surveyed in Amanda Ripley, The Unthinkable (2008).
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